Fix OneDrive sync problems

OneDrive for Business SharePoint Server Subscription Edition SharePoint Server 2019 More...

Important: 
Support for the old OneDrive for Business sync app with SharePoint Online has ended. If you see this  icon in your taskbar, read this article to learn more. 

We're sorry that you're having trouble syncing your OneDrive. To help get you started, select the icon that you're seeing from the list below. 

If you're seeing an error code, read What do the OneDrive error codes mean? 

If the OneDrive icon you are looking for is not listed here, please read What do the OneDrive icons mean?

Our troubleshooting tools can help resolve your questions about OneDrive. 

Start

Windows 

  OneDrive sync error

  OneDrive sync error

  or    OneDrive processing changes

  or    OneDrive paused

  OneDrive account nearly full

  OneDrive account full, locked or frozen

  OneDrive not signed in

  SkyDrive sync error

   OneDrive (old version) sync error

Mac

   OneDrive for Mac sync error

Mobile

   OneDrive active notification in Android

   Troubleshoot OneDrive for Android

   Troubleshoot OneDrive for iOS

Windows File Explorer / macOS Finder

  OneDrive sync error

  OneDrive processing changes

  File locked

I can't see any OneDrive icons

Windows 

On a PC, you should see a white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.

You might need to click the Show hidden icons arrow  next to the notification area to see the OneDrive icon.

If the icon doesn't appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.